Tag: communication

Why do nurses eat their young?

Why do nurses eat their young?

It is the industry’s dirty little secret: Nurses aren’t always nice to each other. In an environment where teamwork and trust are key for patient safety, this unfriendliness should never be tolerated. But it happens. I have always struggled with the cultural issue in our…

Sometimes we can be a little tone deaf…

Sometimes we can be a little tone deaf…

  Do you know how some days just take on a vibe of their own? Like the days when everyone is working together as a team, smiles are all around, the cases are all going great and the patients all happy and kind?  Or those…

The power of good customer service…

The power of good customer service…

Maybe I’m “old school”, but I hate bad customer service.  Whether it’s trying to get a live person on the phone, trying to find out information about a bill, returning a product that didn’t work, or scheduling a repair, it just seems to be such…

Hospital transfers and the new Medicare rules…

Hospital transfers and the new Medicare rules…

When we have to facilitate a hospital transfer, we have to shift into high gear.  Not only do we have to ensure a safe and smooth patient transition, we have to re-route other facility operations as we shift focus, all while being concerned for our…

The Driveway Incident and the school of hard knocks…

The Driveway Incident and the school of hard knocks…

I have a confession…I am a car girl.  I love cars, especially muscle cars.  If I win the lottery, I will buy a 60’s model GTO.  My current car isn’t  my dream car, but it is a beautiful color blue, and I treat it lovingly.…

Family Matters:  My perspective lesson

Family Matters: My perspective lesson

Last week, my life was put on pause as my family and I stopped our lives for a moment as we learned that a loved one needed surgery.  It was a big procedure with life threatening implications, and my nurse hat reluctantly came off~ and…