Daily Adventures in ASC Leadership
I have the privilege of assisting surgical facilities prepare for surveys. I have seen countless wonderful, clean, well prepared centers where I would feel confident in having surgery or taking a loved one for surgery. Even in the most pristine facilities, there is sometimes an …
We’ve all been there. We work hard to do everything right for our patients to ensure their safety, provide care in an efficient and timely manner and leave them with a positive impression. When we get their satisfaction survey back, we learn that they felt …
Maybe I’m “old school”, but I hate bad customer service. Whether it’s trying to get a live person on the phone, trying to find out information about a bill, returning a product that didn’t work, or scheduling a repair, it just seems to be such …
Maintaining credentialing files can be a job in itself. I think it’s the way you approach it. Not unlike a challenging project or recipe, with good preparation, organization, and a little creativity, your credentialing files can be organized, up-to-date, and survey ready. Whether you are …
When we have to facilitate a hospital transfer, we have to shift into high gear. Not only do we have to ensure a safe and smooth patient transition, we have to re-route other facility operations as we shift focus, all while being concerned for our …
I am writing my blog this week as I sit in an old friend’s breakfast restaurant drinking coffee in the town where I grew up. I came here for a long weekend to visit some great friends. It has been nostalgic driving down the streets where I …
A couple of years ago, I was getting ready for a busy day at my surgery center. I got up showered, dressed, ran out the door got to work, and got in my scrubs. It was one of those early mornings that taking the extra …
I have a confession…I am a car girl. I love cars, especially muscle cars. If I win the lottery, I will buy a 60’s model GTO. My current car isn’t my dream car, but it is a beautiful color blue, and I treat it lovingly. …
In-services. We all know the importance of training our staff, keeping them updated and communicating regularly. If you are like me, You swear you just had an in-service recently, go back to your records, and time has flown by. Could that last documented in-service really have …
My mom is a retired teacher. I remember having to go to school in late summer with her so that she could set up her classroom. I loved the anticipation of it all…the fresh chalk, creating bulletin boards, and the new books. It inspired …