Tag: outpatient

Patient Satisfaction…tips to keeping patients happy

Patient Satisfaction…tips to keeping patients happy

We’ve all been there. We work hard to do everything right for our patients to ensure their safety, provide care in an efficient and timely manner and leave them with a positive impression. When we get their satisfaction survey back, we learn that they felt […]

A recipe for credentialing success..

A recipe for credentialing success..

Maintaining credentialing files can be a job in itself.  I think it’s the way you approach it.  Not unlike a challenging project or recipe, with good preparation, organization, and a little creativity, your credentialing files can be organized, up-to-date, and survey ready.  Whether you are […]

Hospital transfers and the new Medicare rules…

Hospital transfers and the new Medicare rules…

When we have to facilitate a hospital transfer, we have to shift into high gear.  Not only do we have to ensure a safe and smooth patient transition, we have to re-route other facility operations as we shift focus, all while being concerned for our […]

They say you can’t go home again…

They say you can’t go home again…

  I am writing my blog this week as I sit in an old friend’s breakfast restaurant drinking coffee in the town where I grew up.  I came here for a long weekend to visit some great friends. It has been nostalgic driving down the streets where I […]

The day I met Jeff Foxworthy by my surgery center

The day I met Jeff Foxworthy by my surgery center

A couple of years ago, I was getting ready for a busy day at my surgery center.  I got up showered, dressed, ran out the door got to work, and got in my scrubs.  It was one of those early mornings that taking the extra […]

Who is Anita Dorr and why should you thank her?

Who is Anita Dorr and why should you thank her?

  This is a picture of Anita Dorr.I recently learned that it turns out that Anita started out as an OR nurse, became a nursing supervisor, then joined the Army Nurse Corps to care for the injured during World War II.  When she returned from […]

The Driveway Incident and the school of hard knocks…

The Driveway Incident and the school of hard knocks…

I have a confession…I am a car girl.  I love cars, especially muscle cars.  If I win the lottery, I will buy a 60’s model GTO.  My current car isn’t  my dream car, but it is a beautiful color blue, and I treat it lovingly. […]

Feed your hungry in-service binder

Feed your hungry in-service binder

In-services.  We all know the importance of training our staff, keeping them updated and communicating regularly.  If you are like me, You swear you just had an in-service recently, go back to your records, and time has flown by.  Could that last documented in-service really have […]

When Mother Nature decides to help schedule…

When Mother Nature decides to help schedule…

  I am sure that many of us were faced with weather challenges recently.  Here in the south, we hear the words ice and snow…  bread and milk get purchased, gas tanks are filled, woodpiles are checked,and everyone rushes to get home. Similar events occur […]

The Front Desk…Manning the fort effectively

The Front Desk…Manning the fort effectively

I recently had the opportunity to review all the stuff we do at the front desk. It made me realize how important that front desk staff person is to the center.  Not only are they the facility gatekeeper, they are the worried caregiver soothers, traffic […]