Tag: leadership

Some practical thoughts about Risk Management

Some practical thoughts about Risk Management

Risk management can be challenging.  We know that we are responsible for “managing risk”, but what does that really mean? In practical terms, we support a culture of safety to reduce risk as it relates to our daily operations.  If you think about it, so […]

Morale is worth the money

Morale is worth the money

I once had an employer ask me to attend an out of state conference.  When I initially heard about the conference, I was interested in the content and locale, and was looking forward to it.  Then, I heard that the same employer had wanted about […]

I’m over here sewing patches on my cape

I’m over here sewing patches on my cape

Being in a leadership position is, for lack of a better word-challenging.  But, no offense to those non-surgical leaders, who may start their day at say, some late hour like 8:30, and then maybe actually go to a restaurant for lunch, or grab a call […]

A planning guide for the holiday season from my school of hard knocks notebook

A planning guide for the holiday season from my school of hard knocks notebook

I don’t know about you, but I hate that we are already being bombarded with holiday stuff.  I just put my bathing suit away, realize that I am not in love with my winter wardrobe (I blame my wardrobe woes on too many years in […]

Writing Quality Studies can be easy peasy…

Writing Quality Studies can be easy peasy…

I know that writing Quality Studies can be challenging. What do we study? How do we study? How do I get it into the format I need to meet accreditation? I’ve had to write many a study and have helped others as well. I’ve seen […]

My recent plumbing challenge… and what it taught me about time management.

My recent plumbing challenge… and what it taught me about time management.

I had a recent shower plumbing problem that was causing bathroom sharing woes in my household. I decided to hire a handyman who had done work for me in the past.  I trusted he would do a great job as at a reasonable price. I […]

My top 10 infection control survey blunders…they may be yours too!

My top 10 infection control survey blunders…they may be yours too!

I have the privilege of assisting surgical facilities prepare for surveys.  I have seen countless wonderful, clean, well prepared centers where I would feel confident in having surgery or taking a loved one for surgery. Even in the most pristine facilities, there is sometimes an […]

Patient Satisfaction…tips to keeping patients happy

Patient Satisfaction…tips to keeping patients happy

We’ve all been there. We work hard to do everything right for our patients to ensure their safety, provide care in an efficient and timely manner and leave them with a positive impression. When we get their satisfaction survey back, we learn that they felt […]

The power of good customer service…

The power of good customer service…

Maybe I’m “old school”, but I hate bad customer service.  Whether it’s trying to get a live person on the phone, trying to find out information about a bill, returning a product that didn’t work, or scheduling a repair, it just seems to be such […]

A recipe for credentialing success..

A recipe for credentialing success..

Maintaining credentialing files can be a job in itself.  I think it’s the way you approach it.  Not unlike a challenging project or recipe, with good preparation, organization, and a little creativity, your credentialing files can be organized, up-to-date, and survey ready.  Whether you are […]