Tag: ambulatory surgery

Three of my top surgical hacks and “Ideas that Work”…

Three of my top surgical hacks and “Ideas that Work”…

I don’t know about you, but I am always looking for ways to make things simpler, especially with all the challenges of managing surgery.  Life is rough enough.  Our brains are already saturated with to do lists, passcodes and deadlines.  With my dark nursing humor […]

Patient Satisfaction…tips to keeping patients happy

Patient Satisfaction…tips to keeping patients happy

We’ve all been there. We work hard to do everything right for our patients to ensure their safety, provide care in an efficient and timely manner and leave them with a positive impression. When we get their satisfaction survey back, we learn that they felt […]

The power of good customer service…

The power of good customer service…

Maybe I’m “old school”, but I hate bad customer service.  Whether it’s trying to get a live person on the phone, trying to find out information about a bill, returning a product that didn’t work, or scheduling a repair, it just seems to be such […]

A recipe for credentialing success..

A recipe for credentialing success..

Maintaining credentialing files can be a job in itself.  I think it’s the way you approach it.  Not unlike a challenging project or recipe, with good preparation, organization, and a little creativity, your credentialing files can be organized, up-to-date, and survey ready.  Whether you are […]

Hospital transfers and the new Medicare rules…

Hospital transfers and the new Medicare rules…

When we have to facilitate a hospital transfer, we have to shift into high gear.  Not only do we have to ensure a safe and smooth patient transition, we have to re-route other facility operations as we shift focus, all while being concerned for our […]

They say you can’t go home again…

They say you can’t go home again…

  I am writing my blog this week as I sit in an old friend’s breakfast restaurant drinking coffee in the town where I grew up.  I came here for a long weekend to visit some great friends. It has been nostalgic driving down the streets where I […]

The day I met Jeff Foxworthy by my surgery center

The day I met Jeff Foxworthy by my surgery center

A couple of years ago, I was getting ready for a busy day at my surgery center.  I got up showered, dressed, ran out the door got to work, and got in my scrubs.  It was one of those early mornings that taking the extra […]

Who is Anita Dorr and why should you thank her?

Who is Anita Dorr and why should you thank her?

  This is a picture of Anita Dorr.I recently learned that it turns out that Anita started out as an OR nurse, became a nursing supervisor, then joined the Army Nurse Corps to care for the injured during World War II.  When she returned from […]

The Driveway Incident and the school of hard knocks…

The Driveway Incident and the school of hard knocks…

I have a confession…I am a car girl.  I love cars, especially muscle cars.  If I win the lottery, I will buy a 60’s model GTO.  My current car isn’t  my dream car, but it is a beautiful color blue, and I treat it lovingly. […]

Feed your hungry in-service binder

Feed your hungry in-service binder

In-services.  We all know the importance of training our staff, keeping them updated and communicating regularly.  If you are like me, You swear you just had an in-service recently, go back to your records, and time has flown by.  Could that last documented in-service really have […]